At ComplyFocus, we strive to provide high-quality compliance-related content, news, and educational materials. Due to the nature of our digital products and services, we have established the following refund and returns policy:
1. Digital Products and Services All purchases of digital products, including but not limited to online courses, downloadable materials, and subscriptions, are final and non-refundable. Once access has been granted to digital content, refunds cannot be processed.
2. Subscription Services For subscription-based services, including premium content access or newsletters, you may cancel your subscription at any time. However, refunds for partially used subscription periods will not be provided.
3. Exceptional Circumstances In the event of technical issues that prevent access to purchased content or other exceptional circumstances, please contact our support team at support@complyfocus.com. Refunds or alternative solutions may be offered on a case-by-case basis at the discretion of ComplyFocus.
4. How to Request a Refund If you believe you are eligible for a refund under exceptional circumstances, please contact us at support@complyfocus.com with your purchase details and the issue encountered. We will review your request and respond within 5 business days.
Delivery Policy
ComplyFocus provides digital content and services, and therefore, no physical goods will be delivered. The following outlines our digital delivery process:
1. Digital Product Delivery Upon successful payment, access to purchased digital content or services will be provided immediately through the following means:
- Online Courses: You will receive instant access to the course materials through our platform.
- Digital Downloads: Downloadable materials will be made available for immediate download from your account or via a download link sent to your registered email address.
- Subscription Services: Access to subscription-based content, such as premium articles or newsletters, will be granted instantly or according to the subscription terms.
2. Email Confirmation After your purchase is completed, you will receive an email confirmation with details of your purchase, including access instructions or download links for digital products.
3. Access Issues If you experience any issues accessing your digital content, please contact us at support@complyfocus.com, and we will assist in resolving the issue as soon as possible.
4. No Physical Delivery As all products and services are digital, there will be no shipping or physical delivery of goods. If you have not received access to your digital product after payment, please contact us immediately at support@complyfocus.com.